Recently, SZSE has taken the World Consumer Rights Day (March 15) as an opportunity to launch the "Investors Service" activities of 2019. Special activities with rich contents and in various forms will be carried out from March to May. The goal is to guide investors to foster the philosophy of rational investment, enhance market participants' awareness of protecting investors' rights and interests, and jointly work on achieving positive results in investor protection in the capital market. Officers from CSRC Investor Protection Bureau, SZSE, and Securities Association of China (SAC) attended the launching ceremony. A total of 240 representatives from member companies, fund companies, media and individual investors participated in the event.

A CSRC officer stressed that investor education and service are the foundation of the sustainable development of the capital market. CSRC's party committee attaches great importance to and firmly promotes investor education and protection so as to continuously enhance investors' sense of gain in capital markets. First is to work on incorporating investor education into the national education system. Second is to build more than 100 national and provincial bases for investor education. Third is to carry out special investor educational activities on themes such as "rational investment starts from me" and "understand rules and identify risks". Fourth is to collect outstanding educational products for investors of securities futures from the whole country so as to encourage all parties to develop high-quality educational products.

An SZSE officer said that SZSE earnestly implements CSRC's arrangements, insists on paying equal attention to supervision and services, and always puts the protection of investors' legitimate rights and interests, especially minority investors', in a prominent position. On the one hand, SZSE will resolutely crack down on violations such as fraudulent issuance, illegal fund occupations by major shareholders, fraudulent performance, market manipulation and insider trading. As a result, the cost for violations in the capital market will be increased and the ability of listed companies to reward investors will be enhanced. On the other hand, we will carry out investor education and services in a more effective and comprehensive way, do a good job in processing investors' demands, further promote the improvement of investor compensation and relief mechanisms, and hold more investor education and services activities. Moreover, SZSE will smooth the channels for the exercise of investor rights, improve the investor education product system and build investor education bases, and strengthen investor education mechanism construction and investigation and research, so as to help minority investors improve their self-protection ability.

An SAC officer pointed out that SAC continuously strengthens the self-discipline management of the industry, urges securities operation institutions to provide quality services to investors, integrates investor education into their operation, assumes the primary responsibility for handling complaints, and earnestly manages investor suitability. Besides, it will continue to resolve disputes and conflicts, build a national-level Internet investor education base, promote exchanges and cooperation from brokers in investor education bases, and continuously improve the investor service level.

Real investment knowledge derives from the ups and downs of the 30-year history of the stock market in China. At the launching ceremony, the first "stock relativity" debate was also held. Representatives from securities companies, fund companies, public media and individual investors debated the topic of "whether minority investors should invest themselves or let professional institutions help them in investment". Opinions were expressed, allowing investors to find better ways to participate in the market in the debate.

In addition, SZSE also released a series of educational products for "Investors Service". A report named Investigation Report on Individual Investors of 2018 comprehensively demonstrates the structure and behavior of SZSE individual investors. A micro film called Father's Stage incorporates traditional culture, family affinities and the fostering of a healthy investment culture atmosphere to promote the philosophy of rational investment, value investment and long-term investment. Moreover, the Investor Handbook (Stock), written especially for the needs of new exchange investors, helps with investment risk understanding and investment capability improvement.

Later, SZSE will unite all parties in the market to hold related activities such as speech contests in universities, micro educational videos of investment knowledge collecting and awarding, symposiums of investor education in member companies, "Lecture Hall of Investor Education", "Online Consultation of Investor Rights Protection for March 15", "Listed Companies' Open House Program", "Fund Companies' Open House Program", "Broker Business Departments' Open House Program", "Hong Kkong Stock Connect Companies' Open House Program" and "Listed Companies' Open House Program for Foreign Investors". The goal is to lay a solid investor foundation for the construction of a vibrant and resilient capital market.